Privacy Policy for Suffolk Resort

Effective: 2024-2025

At Suffolk Resort, we value the privacy of our guests and are committed to protecting their personal information. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to ensure its security. By using our website and services, you agree to the terms described in this policy.

1. Information We Collect

We collect both personal and non-personal information to improve our services and ensure a seamless experience for our guests.

a. Personal Information

We collect personal information when you make a reservation, contact us, or use our services. This may include:

Name
Contact details (email address, phone number, physical address)
Payment information (credit card details, billing address)
Identification documents (for check-in verification)
Travel details (check-in and check-out dates)
Preferences and special requests
Information you provide during communications with our staff or through our website.

b. Non-Personal Information

We may collect non-personal information about your visit to our website, including:

IP address
Browser type and version
Device information
Pages visited and time spent on our site
Referral source (how you found our website)
Cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

Process bookings and payments.
Communicate with you regarding your reservation or inquiry.
Provide a personalized experience based on your preferences.
Improve the quality and functionality of our website and services.
Comply with legal and regulatory requirements.
Send promotional offers and updates (with your consent).
Respond to reviews, complaints, or other feedback.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

Third-party service providers (e.g., payment processors, travel agencies) who assist in providing our services.
Law enforcement or regulatory bodies, if required by law.
Partners for promotional or marketing purposes (only if you have provided consent).

4. Security Measures

We employ industry-standard security measures to protect your personal information, including:

Encryption of sensitive information such as payment data.
Secure access control to our systems.
Regular audits and updates to our security practices.

Despite these measures, no online transmission or storage system is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have certain rights over how your personal data is handled:

Access and Correction: You can request access to or correction of your personal data.
Opt-Out: You may choose to opt out of receiving promotional communications at any time.
Deletion: You may request that we delete your personal data, subject to legal or contractual obligations.

To exercise any of these rights, please contact us at [insert contact email].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files placed on your device that allow us to:

Track your usage of our site.
Remember your preferences.
Provide targeted advertisements.

You can manage or disable cookies through your browser settings, but this may impact your experience on our website.

7. Links to Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not cover those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children without verifiable parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the effective date will be updated accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Suffolk Resort 13 Teeluck Lane, Long Mountain – Mauritius.
Phone: (+230) 2460284
Email: info@suffolkresort.com